CHO ilnetta
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Field service operations SaaS

More orders,
same back office

Operations software for businesses that send technicians on site, from AC cleaning to installation, repair, and home visits. Intake, dispatch, customer notices, and payouts all run on ilnetta.

Ask us on KakaoTalkExplore the product
  • 3,000 → 10,000+Orders per year
  • 7 → 2Operations staff

Results at Ecclim Care

The ilnetta admin order list and the field technician mobile view

Built for teams in

Who it is for

Built for teams that
send technicians on site

The same order gets stuck in different places for different roles. Pick a role.

Owner

More orders means more back office payroll

Today

  • Every jump in orders means another hire
  • No single view of who handled which order
  • Payout records are scattered across spreadsheets and chats

With ilnetta

  • Handle more orders with the same team
  • Status and monthly results on one dashboard
  • Photos and amounts per job back every payout

Problems we solve

Four places operations get stuck,
handled by the system

01

Problem

Orders are scattered across channels

Orders from Naver, Kmong, phone calls, and KakaoTalk get copied into a spreadsheet by hand. Missed and duplicated orders end up as complaints.

Solution

Every channel in one list

Bring orders together by file upload or direct entry, then filter by status in a click.

6 stepsStatus tracking from waiting to closed
See the feature
Every channel in one list
02

Problem

Dispatch depends on one person

Only the dispatcher knows who covers which region and service. When that person is away, dispatch stops.

Solution

Ranked technician suggestions

Assign the suggested technician in one click based on region, service, and history. It works on a phone too.

7 → 2Operations staff at Ecclim Care
See the feature
Ranked technician suggestions
03

Problem

Customer calls never stop

Calls asking when and who will come push the real operations work aside.

Solution

Automatic KakaoTalk notices

Customers get a KakaoTalk notice at assignment, booking, and completion. No sign up and no app for them.

AutoNotices at every step
See the feature
Automatic KakaoTalk notices
04

Problem

Month end takes days

Completion photos are dug out of chats and payouts per technician are calculated by hand.

Solution

From review to payout in one place

Review completion by photo and amounts and fees are totaled automatically. Technicians check payouts on their phone.

2h → 20mDaily admin at Maybom
See the feature
From review to payout in one place

Three screens

Admins on PC, technicians on phone,
customers on KakaoTalk

Customer KakaoTalk

Technician assignedDoyun Kim will handle your AC cleaning.
Visit scheduledWe will visit on October 18 at 10 AM.
Job completedThe job is done. Please check the photos.
  • PC web appAdmin

    Orders, dispatch, review, and payouts on one screen.

  • Mobile webTechnician

    Open a link to see the schedule and report completion.

  • KakaoTalk noticesCustomer

    Progress updates with no sign up.

Each company gets its own address and separate data.

Results

Changes you can count

  • 10,000+Before: 3,000Ecclim Care orders per year
  • 2Before: 7Ecclim Care operations staff
  • 20 minBefore: 2 hoursDaily admin at Maybom
Ecclim Care / AC and appliance cleaningThree times the orders, a third of the staffSee customer storiesMaybom / Ventilation and air exchanger installationTwo hours a day down to 20 minutesSee customer stories

Based on customer operating data

Clients

Companies we have worked with

  • Ecclim Care
  • Maybom
  • Miso
  • Cafe Fore
  • Hyesung Plus Clinic
  • Bizplant
  • Brighty
  • Cheonjik
  • Gongdeulin Studio
  • Elli Camera
  • Runmoa
  • Plecon Design
  • Playio
  • Remember
  • Wolbu
  • Digital Daesung
  • SESAC
  • Gwangju Buk-gu Women Reemployment Center

Industries

Configured for how your industry works

Services, regions, status steps, and notice wording are set up for your business.

Learn more
AC and appliance cleaningAC, ice machine, and washer cleaning, where orders spike by season.Installation and repairVentilation, air exchangers, and appliances where product and install go together.Cleaning servicesCleaning businesses that send a team to every site.Visit servicesCare, on site checks, couriers, and towing where a person shows up.

Onboarding

We set it up
and train your team

  1. 1Diagnosis

    We review how orders arrive, how you dispatch, and how you pay out.

  2. 2Setup

    Technicians, regions, services, and notice templates configured for you.

  3. 3Data migration

    Existing orders and technician lists moved over, ready to use.

  4. 4Training and launch

    Admins and technicians are trained, then live operations begin.

The first month is free.See pricing

Beyond the product

Custom buildFrom ilnetta add ons to vertical SaaS and workflow automation.EducationPublic vocational training, corporate workshops, and education consulting.

Manual and videos

ilnetta user manualGetting started, workflows, and troubleshootingOpen the manualHow to videosScreen recordings for each featureVisit the YouTube channelSupportQuestions in use go to KakaoTalk channel @ilnettaOpen KakaoTalk

Websites, content, and video are handled by STZ

The production studio run by CHO.

Visit STZ

See if it fits
how your team works

Tell us how you operate today and we will propose where ilnetta fits. Reach us on KakaoTalk @ilnetta.

Ask us on KakaoTalkSend a message