Ecclim Care

• 3,000 → 10,000+Orders per year
• 7 → 2Operations staff
• KRW 300M → 1BAnnual revenue
• KRW 4,000Meta ads CPA

How we planned it

1. 1

   We found where things got stuck

   When ads made orders jump, dispatching by phone and KakaoTalk and settling in sheets could not hold up. Late dispatch kept turning into cancellations. We looked at existing programs too, but they were built for big companies and did not fit.

2. 2

   We drew the order flow as a table

   For each move from assigned to booked, completed, and confirmed, we wrote down who does what and which notice goes out. Reassignment stayed with a person, and since customers often asked about purchase confirmation, we added that notice.

3. 3

   We built it in a month and used it right away

   We built the first version of the dispatch system in early April 2025 and ran real operations on it from early May. Whatever got stuck each week was fixed the next week.

4. 4

   We prepared the next season with the data

   We split 2025 orders by region and laid out cancellation and completion rates, peak volume, and technicians per region. We worked out what each region can handle steadily per month, and lined up backup partners before the 2026 season where cancellations were frequent.

Deliverables

• Platform promotions
• Two product pages
• Meta ads
• Quote web app
• Company deck
• Course page
• Dispatch system

Photos set the mood and are not from the project.